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October 05, 2003
Austrian Air
My grandma was in the hospital last week and my folks, who were visiting me, decided they needed to get back to Beirut as soon as possible.
They had flown here on Austrian Air through Vienna. They called the airline on Tuesday and explained the situation to them.
They were told to call back the next day. They were booked to depart October 8, because that was the first available flight. But they were told to head out to the airport anyway and they would be placed on priority standby.
I got a call from the gate agent for Austrian telling me that they had made it on board. They arrived safely in Beirut.
The amazing thing is how kind the Austrian Air staff were to my folks. Not only did they give them priority standby, and they called me to tell me that they had departed, but they put them in first class.
This, my friends, is what customer service is all about. Thank you Austrian Air.
Posted by Samer at October 5, 2003 10:47 AM
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