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January 03, 2004

Apologies

With all the stuff that's been going on in my life recently, a post titled "The Art of the Apology", on how to apologize and and how to accept an apology, struck a nerve with me:

Making an Apology
  1. Be Sincere
  2. Be Calm
  3. Clear Up Confusion
  4. Be Specific and Don't Exaggerate
  5. Take Responsibility
  6. Don't Take TOO Much Responsibility
  7. Invite Discussion
Accepting an Apology
  1. Acknowledge the Apology
  2. Encourage Conversation

It is all pretty much common sense, but she really lays it out with examples and the such. Really nice and well written. Go read it if you need to apologize or are looking for an apology. That means all of you.

Posted by Samer at January 3, 2004 06:43 PM

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