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November 24, 2004
Internet Access
"Is there internet access in the rooms," I would ask. "Unfortunately there is no broadband in the rooms, sir," was the reply. "But you can use dialup," she said helpfully.
Listen up hotel operators of the world: it is 2004. There is no excuse not to have free wireless internet access. None. It costs pennies and is a valid criteria by which a hotel will be judged. In fact, for me, it is going to be the number two criteria after location.
Your hotel needs internet access anyway, so that broadband pipe should already be there. Share it. I know, you make some money off idiotic $10/day internet access, but that does turn off a not insignificant number of people.
Then there's the business center. At the Crowne Plaza in San Francisco, internet access could be had there on an old computer that cost $3 to set up and $0.89 per minute. What are you people thinking?
The Homewood Suites in Seattle was the only place to have free broadband. It rocked. The only downside to that hotel was that the windows don't open. I'll take that tradeoff. But there really is no excuse for the likes of a four star hotel like Le Soleil to not have it. Inexcusable that the Double Tree in Portland, probably the most wireless city in America, has $10/day wired access.
Get your acts together, people.
Posted by Samer at November 24, 2004 01:15 PM
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